Hoe werkt?
How It Works: Mobile Tickets
Are you heading to an event with mobile tickets soon? Make sure to read the tips in this blog post!
At the organizer’s request, some concerts and events use mobile tickets. In this blog post, we explain how to prepare for attending an event with your mobile ticket.
Where can I find my mobile tickets?
Mobile tickets can only be scanned from your phone. You can find them under ‘My Account’ in the Ticketmaster app or by visiting Ticketmaster.be in your smartphone’s browser. These tickets cannot be downloaded as PDFs.
There’s no point in taking a screenshot of the QR code. Above the QR code of your mobile ticket in the app or browser, the Ticketmaster logo moves across the screen. Our scanning staff will only admit people if this animation is visible.
How do I prepare for an event with mobile tickets?
Below are some tips to make sure you can enter the venue as quickly and stress-free as possible with your mobile tickets:
- Download the Ticketmaster app at home before heading to the event.
- Log in using the Ticketmaster account that was used to purchase the tickets and open your tickets in advance. This will save them to your smartphone’s temporary memory.
- Fully charge your phone before heading to the venue (and consider bringing a power bank with you).
- Make sure everyone you purchased tickets for enters the venue at the same time as you. Did someone else buy a ticket for you? Make sure you enter together with that person, or ask them to transfer your ticket to you. You can find more information about transferring tickets later in this article.
Then it’s time to head to the venue. Once you arrive, make sure you do the following:
- Log in ahead of time. This will prevent you from having to search for your tickets at the entrance.
- Enter the venue together with everyone whose tickets are stored on your phone.
Transferring tickets
Is part of your group arriving later? You can transfer tickets to another account in advance. That way, you can enter the venue even if the friend you’re attending with arrives later.
You can do this in the app or browser by selecting “TRANSFER TICKETS” under ‘My Account’ > ‘My Tickets’. Once you’ve transferred the ticket, it will disappear from your account.
You can find more information about transferring tickets here.
Mobile tickets for shows abroad
Have you purchased tickets for a concert in the Netherlands but are logged into your Belgian account in the Ticketmaster app? You can easily switch countries by going to ‘My Tickets’ and tapping the 🇧🇪 flag at the top. Then select 🇳🇱 and follow the steps shown.